1. 7-Day Money-Back Guarantee
If you are not satisfied with your ViTuber Premium subscription, you may request a full refund within 7 calendar days of the date of your first payment for that subscription period.
This guarantee applies once per account for a new subscription. It does not apply to subscription renewals or to accounts that have previously received a refund under this policy.
2. Refund Eligibility
Eligible: First-time purchase of a monthly or annual Premium plan within 7 days of payment.
Not eligible: Renewal charges after the first billing cycle; partial-month refunds after the 7-day window; accounts with a prior refund under this policy; free trial conversions where no payment was made.
3. How to Request a Refund
Email [email protected] from your registered account email with:
Subject: Refund Request – [Your Username]
Include: Your account email, date of charge, and Razorpay order/payment ID (found in your billing receipt).
We will confirm your refund eligibility within 24 business hours.
4. Refund Processing & Timeline
Approved refunds are processed through the original payment method via Razorpay:
Credit/Debit card: 5–7 business days to reflect on your statement.
UPI / Net banking: 3–5 business days.
Wallets (e.g. Paytm): 2–3 business days.
GST (18%) paid on the subscription is refunded in full as part of the total amount.
5. Subscription Billing
Auto-renewal: Subscriptions automatically renew at the end of each billing period (monthly or annually). You will receive an email reminder 3 days before renewal.
Cancellation: You may cancel auto-renewal at any time from Settings → Subscription. Cancellation takes effect at the end of the current paid period. You retain Premium access until that date.
Price changes: We will notify you at least 30 days before any price change takes effect. Your subscription will continue at the old price until the end of the current billing period.
6. Failed Payments
If a renewal payment fails, we will attempt to process it 3 times over 7 days. If all attempts fail, your Premium access will be suspended. You will receive email notifications for each failed attempt.
7. Chargebacks
Filing a chargeback without first contacting us for a refund may result in immediate suspension of your account. We will provide full transaction evidence to the card network. If you have a billing dispute, please contact [email protected] first.
8. Payment Processor
All payments are processed by Razorpay Software Private Limited. ViTuber does not store full card numbers or CVV codes. Razorpay's privacy policy governs their handling of payment data: razorpay.com/privacy.
9. Consumer Rights (India)
These terms do not limit your rights under the Consumer Protection Act 2019 (India) or any other applicable consumer protection legislation. If you have an unresolved billing dispute, you may also approach the Consumer Forum in your jurisdiction.
Questions? Contact us at [email protected] or visit our Help Centre.